Frequently Asked Questions

What is Remotely.ng? Remotely.ng connects working professionals to a workspace outside of their office environment. The community is powered by workspace owners who provide their guests with a serene environment, preferably close enough to their homes.

 

What is hosting? If you have an extra office space, an entire workstation, or a lounge, you can earn money by sharing it with working professionals in Nigeria. You can also host a meeting/event space. When you host is up to you.

Recommended for Hosts

Who can be a Remotely.ng host?

It’s easy to become a Remotely.ng host in most areas, and it’s always free to create a listing. an extra office space, an entire workstation, a lounge, or a meeting/event space are just a few examples of what hosts have shared on Remotely.ng

For more details on what’s expected of hosts, check out Remotely.ng’s community standards, which revolve around safety, security, and reliability, and hospitality standards, which help hosts earn great guest reviews.

What is required of guests before booking?

We ask everyone who uses Remotely.ng for a few pieces of information before they work with us. Guests need to have this info completely filled out before they can make a reservation request. This info helps make sure you know who to expect, and how to contact the guest.

Remotely.ng’s requirements for guests include:

  • Full name
  • Email address
  • Confirmed phone number
  • Introductory message
  • Agreement to your House Rules
  • Payment information

Guests are expected, but not required, to have a profile picture. You may also require guests to provide ID before booking your space.

How much does it cost to list my space?

Signing up for Remotely.ng and listing your space is completely free.

Once you receive a reservation, we charge a service fee for hosts, generally 8.5%, to help cover the cost of running the business.

How should I choose my listing price?

The price you charge for your listing is completely up to you. To help you decide, you can search for comparable listings in your city or neighborhood to get an idea of market prices.

How can Remote.ly help me with setting prices?

Remotely.ng’s pricing framework sets the base price and lets you set your prices to go up or not. You’re always responsible for your price, the pricing framework is based on the type, the amenities you are providing, location of your listing, the demand, and other factors.

Booking Questions

Can I make changes to a pending reservation request?

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How do I cancel a reservation request?

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How do I check the status of my reservation?

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How do I find my reservation?

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When am I charged for a reservation?

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Help on your reservations

What happens if my host cancels my reservation?

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What is the Resolution Center?

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What should I do if I forgot something at a place I stayed?

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Should I book if I have not heard back from the host?

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How do I share trip details with others?

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If you don’t have a Remotely account yet, go to remotely.ng and click Sign Up.

You can sign up using your email address, Facebook account, or Google account .Signing up and creating a Remotely account is free.

After you sign up, be sure to complete your account before booking a reservation.

We encourage all guests to complete their bookings through our website before meeting in person to best ensure their safety and privacy.

There are many ways to learn more about the place to stay and the host without visiting the property, including:

  • Private messaging
  • Profile verifications
  • Reviews
  • Verified photography

To cancel a reservation :

  1. Go to Bookings and find the trip you want to cancel
  2. Click Change or cancel

**Note that there’s a 5% cancellation fee after the host has accepted the request.

If you’re ready to book a place on Remotely.ng, you can send a request to the host to book a reservation. If you’re unsure about the listing or its availability, you can also send a message to the host.

To send a reservation request:

  1. On a listing, click Request to Book.
  2. Review your reservation details to make sure everything is correct.
  3. Add your payment information
  4. Agree to the policies and terms, including the work culture policy and house rules.
  5. Wait for the host’s response. Most host replies within a few hours.